Accessibility statement

We’re committed to making our websites, intranet, extranet, software, mobile applications, and self-service terminals accessible in accordance with the European Accessibility Act (Directive (EU) 2019/882). Here’s our commitment to accessibility.

Our commitment

We are committed to making our websites and mobile app accessible to everyone. We want to offer the best possible travel experience, starting with an accessible digital experience for all passengers, including those with disabilities.

To achieve this, we follow the Web Content Accessibility Guidelines (WCAG) 2.2, level AA.

However, we recognize that our website and mobile app are not yet fully compliant with all accessibility requirements. We are actively working to address the remaining issues as part of our accessibility improvement program. 

The main known accessibility issues on our website are described below.

Known accessibility issues on our website

We have identified accessibility gaps across our website. These issues may affect people who use assistive technologies or navigate using a keyboard.

Here are the main issues we have identified:

  • Inconsistent treatment of decorative and informative images
  • Insufficient contrast of informative graphical elements or text against background
  • Inconsistent ability for the user to adapt content to their own preferences, such as line height, font size, and zoom without 2-dimensional scrolling
  • Keyboard interactions that result in loss of focus, or unexpected focus placement
  • Changes in language not indicated in source code, or content not properly localized
  • Inconsistent heading hierarchies
  • Lack of proper grouping and labeling of some form fields
  • Status messages, such as errors, not always properly conveyed to assistive technologies
  • PDF documents are not always properly tagged for accessibility

This list may not be exhaustive and is intended to represent the range of accessibility issues we have identified through external audits and internal testing.

We recognize that these issues may make it more difficult for people with disabilities and users of assistive technologies to use our website.

We are committed to addressing these issues while continuously improving our accessibility processes and embedding accessibility throughout the company.

Known accessibility issues on our mobile app

We know that our mobile app is not yet fully accessible. Based on our internal tests, we have identified several accessibility issues.

The main issues are:

  • Incomplete support for screen readers, including VoiceOver and TalkBack, in certain screens or user flows.
  • Incomplete support for text resizing and Dynamic Type / large text settings in certain parts of the application.
  • Missing, insufficient, or inconsistent accessible labels and hints for some interface elements.
  • Issues affecting logical navigation, focus management, or reading order in more complex user journeys.
  • Certain color contrast and visual perception issues.
  • Other defects affecting compatibility with assistive technologies in specific contexts.

We’ve already made several improvements to the app. We continue to work on the remaining issues as part of our accessibility improvement program.

Statement preparation

This statement was updated on 15 July 2026.

We’re working hard to achieve our accessibility goals, but we recognize that some areas still require improvement. Found any problems? Or would you like to suggest how we can improve? Please get in touch with us.

Reach out to us and help us improve

Need assistance with your trip?

Everyone’s journey should be a smooth one. Do you need assistance at the airport or during your flight? We’re happy to help.

View our special assistance options

Formal complaints

You may file a formal complaint if all of the following conditions apply:

  1. You've identified 1 or more violations of the digital accessibility regulations on this website (e.g., accessibility barriers or failure to comply with reporting obligations).
  2. You've contacted us to report the issue(s).
  3. You've not received a satisfactory response.

In this case, you may:

  • Contact the national body in your EU Member State responsible for monitoring, reporting, and enforcing the implementation of the European Web Accessibility Directive.

To do so, please refer to the official list of national organizations.