Legal information

Here, we listed all legal information you need when booking a ticket or extra option, creating an account, and using our website or app. We advise you to read it carefully.

Bookings

General Conditions of Carriage

Our general conditions for both passengers and baggage.

Special Conditions

In the country or region where you book your ticket, Special Conditions may apply. These form a part of the General Conditions of Carriage.

Air carrier liability

Our liability in case of death or injury to passengers, flight delay, and damage or loss of baggage.

Limitation of liability

Limits of our liability for international carriage of passengers and baggage.

Assistance and compensation

In case of cancellations, delays, downgrading, and denied boarding, these are your rights to assistance and compensation.

Travel voucher conditions

If you receive a refund in the form of a travel voucher, these are the conditions.

Air safety list

List of airlines banned to operate within the European Union, based on Regulation (EC) No. 2111/2005. These flights cannot be booked via KLM.